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Stavanger, Norway
+47 977 844 39

Terms of Sale


Terms of Sale Version 1.1. These conditions of sale apply to all sales through www.toucantoys.no to consumers.

Sales conditions together with your orders, are confirmed by an order confirmation, the total contract basis for purchase.

The conditions are numbered consecutively. We will store information about which version of the sales conditions that apply to your booking.

Consumer purchase is regulated in consumer law, cancellation act, marketing law, the Personal Data Act, E-Commerce Act and Credit Act. Read more about these on www.lovdata.no.

Where the sales conditions require writing, this is fulfilled by the use of e-mail, text message to mobile phone (SMS) or letter.

1. Parties

Seller is Barratt AS, hereinafter referred to as Toucan Toys, Stavanger, Rogaland registered in the Brønnøysund Register (www.brreg.no) with org.nr .: NO 817 965 512, telephone 97 78 44 39, e -mail: info@toucantoys.no and are hereinafter referred to as “we” or “us”.

Buyer is: the person who is listed as the buyer in order, and is hereinafter referred to as “you”, “you”, “your” or “yours”.

2. Ordering and contract process

Your order is binding when the order is recorded on our server (computer). Toucan Toys are similarly bound by your order if it does not differ from that which is offered by us in our store or in our marketing. You still have the right to withdraw from the purchase in accordance with the law of cooling, see further Section. 11.

When Toucan Toys receive your order, we will confirm the order and automatically send a confirmation to the email address provided on the order page. Carefully read the order confirmation when you receive it and examine advocated confirmation it is in compliance with the order.

Discrepancies between your order and the order confirmation is considered a new offer from us, which you can accept or reject.

3. Information provided by the shop

Toucan Toys strive to give our customers the most up to date and correct information about our products as we can. We do however reserve the right to change pictures / writing / printing as errors may occur, which may mean that we cannot deliver according to the information provided in our store or our marketing.

Furthermore, we reserve the right to cancel your booking or part thereof, if the product is sold. If this should occur you will be notified of this using the contact information you have provided, together with information about what we can offered as a replacement or some other agreeable solution. You will have the opportunity to accept our new offer with the changes we provide in relation to your order, or cancel.

4. Prices

All prices are inclusive of VAT for retail purchases and prices for wholesale are exclusive of VAT. The total cost of purchase will appear before payment and include all expenses associated with the purchase, such as postage, freight, packaging, environmental tax.

5. Payment

The purchase price may, by your own choice, be settled by invoice or credit card (Visa / Mastercard).

The purchase price may, by your own choice, be settled by credit card at a home delivery in the Stavanger region only (Visa / Mastercard) this will be completed by Izettle payment.  In order to use www.toucantoys.no web site you must be at least 18 years age.

Toucan Toys partner for card payment is Izettle (netterminal) and DNB for bank payment. Using the card, the purchase price required upon booking. The card will be charged only when the order is packed and ready for shipment from our warehouse.

Toucan Toys partner for invoice payment eAccounting. EAccounting assumes receivable from toucantoys.no and that the goods are bought on toucantoys.no. EAccounting automatically performs a credit check on you when you enter your personal number on toucantoys.no the page for invoice payment. EAccounting is free to accept or refuse the invoice payment and Toucan Toys cannot influence such a decision. About eAccounting approves bill payment to you, and you approve the purchase on toucantoys.no, we will send the invoice as an electronic attachment in an e-mail to the mail address provided in the order.

Insufficient payment: Payment will be sent to debt collection, after 1 payment reminder.

Delayed payment (for eAccounting or www.toucantoys.no ) accrue interest in accordance with the Late Payments Act (Act on interest on delayed payments, etc.). The interest rate is determined by the Ministry of Finance twice a year.

6. Delivery and delay

Toucan Toys deliver only to addresses in Norway. We are making home delivery by using Bring and personally in the region of Stavanger between the hours of 16:00 and 21:00. We will send a text message (SMS) to the number provided on the order that we are on our way!

Products will be delivered in the manner, at the place on the order confirmation. Toucan Toys has the risk of the products until they are taken over by you, that is when you’ve got the products in your possession.

If delivery of products is delayed, we will provide you with information as soon as we are aware of it to the telephone number provided on the order via text message (SMS), along with information about when delivery can occur, or if the product (s) are sold.

Depending on the length of delay you can change the delivery date, or terminate the contract.

7. Unclaimed Property

If you fail to pick up the parcel at the post office you will receive an invoice for unclaimed shipment, in order to cover our shipping costs and fees to the carrier.

For unclaimed packages that are returned to us there will be a fee charged of NOK 400, – incl. VAT

8. Examination of products

After you have received the products, you must, as soon as you have opportunity to do so and within a reasonable time, check whether the delivery is in accordance with the order confirmation you received, to check the products have not been damaged during transport or for any defects or deficiencies. This also applies if you have selected a recipient of goods than yourself (payer).

9. Your Rights at defects (warranty)

If the products have errors these circumstances can demand rectification of the defect, replacement of new equivalent product, price reduction or cancellation of the purchase. Toucan Toys can always demand cancellation of the purchase, rather than error correction, replacement and price reduction.

Defects must be present when you get the products in your possession.

Notification of errors or defects in products may be made to us orally, but must always be confirmed in writing. This must be done within a reasonable time after you discovered the error or defect. You have nevertheless always at least 14 days warranty.

Toucan Toys will confirm receipt of all complaints. Toucan Toys will also confirm receipt of goods returned to us for inspection or repair.

The right to complain applies for two years after you acquired the product, or five years if the product is supposed to last considerably longer than two years. To obtain warranty is in addition to the right of withdrawal pursuant to section. 11.

10. Warranty

Our warranty does not involve any limitations in claim deadline for goods by consumer law. The warranty period is two years after you took the goods, or five years if the product is supposed to last considerably longer than two years. See also section. 9.

11. Withdraw

The Act gives you the right to regret your purchase. Cancellation rights apply to goods (not shipping and charges)

Cancellation rights assumes that within 14 days after you receive the delivery give us notice (respite). Such notification shall be made on cancellation form enclosed with the delivery. The return form can be downloaded here

For the right of withdrawal shall be applicable, the product must be unused in its original packaging, and otherwise in the same condition you received it in.

If you regret your purchase the item(s)must be returned to us within a reasonable time. Any return shipping must be paid by you. You are responsible for ensuring that the product is properly packed for return transport. You are still responsible for the package until it has arrived with us.

If you cancel the entire delivery (ie returns all products from an order), we will refund the full amount, but excluding shipping cost for the shipment to you. If parts of an order being returned or refunded the price is reflected on the only on the products concerned. The refund will take place within fourteen days after we receive the product in return. If the order was paid by card, the refund will be made to the card used. In other cases, the reimbursement is made to the account number you provided on the return form.

Product (s) shall be returned to us in original packaging (including manuals, etc.) and with the return form. For details on how you use the right of withdrawal, information is presented on the form.

The right of cancellation does not apply to CD/DVD discs or other products, when the seal on product is broken.

Have you chosen invoice payment solution and wish to use the cancellation period you must pay whatever bill and then get a refund from Barratt AS. If you fail to pay an invoice from eAccounting you will be charged for any late and collection costs.

12. Personal Information

Toucan Toys treat initially only personal information that is necessary for us to fulfill our obligations to you (GDPR policy).

In cases where Toucan Toys also process personal data for other purposes, such as to send you information about offers etc., this is done only when you have agreed to it. Before you agree, you will be informed what information is to be used and by whom.

Your personal information will not be disclosed to others, unless it is necessary to complete the transaction / payment, or whether we are / will be legally required to such action. As of today, Toucan Toys following operating partners who get transferred personal data:

Posten / Bring (Delivery / payment)

eAccounting (Payment m. Invoice)

Web Hosting Operations

Izettle – (POI system – Operation)

Operating Partners are not allowed to use personal information provided by Toucan Toys to other than the agreed operational tasks.

If you have questions about personal information relating to you, or want to make use of your right to rectification, blocking, erasure, etc. Personal Data Act, please contact us at info@toucantoys.no

13. Sales Lien

Toucan Toys has a lien on the products delivered until the purchase price including any interest and costs are paid in full.

14. Disputes

Parties shall seek to resolve any disputes amicably. Failing that, you can bring the matter before the Consumer Council near where you live. All disputes will be resolved under Norwegian law. Brought the matter before the courts, it shall be settled in your (buyer’s) jurisdiction, it normally means close to where you live.

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