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Stavanger, Norway
info@toucantoys.no
+47 977 844 39

Privacy & Cookie Policy

Privacy

As a customer you are concerned that Toucan Toys handle your personal data and payment information in a secure and safe manner. Read more about our policy here:

Who we are

Our website address is: https://toucantoys.no.

This is the privacy statement for Toucan Toys website (https://www.toucantoys.no/). At Toucan Toys (“Toucan Toys” or “we” or “our”), we want you to feel secure when visiting our website and are committed to maintaining your trust and privacy. Your data will be held and managed by Toucan Toys (as Barratt AS, the “Company”). We will at all times seek to comply with Data Protection Legislation and any applicable laws and regulations to ensure that the personal information you give us is kept secure and treated fairly and lawfully.

What information and personal data we collect from you and why we collect it.

We do not collect any personal information about individuals unless it is specifically and knowingly provided by them. If you decide to contact us or make use of personalized services (i.e. when you sign up for our Email Alerts (mailing list), send us an email enquiry via our Contact Form, or making the order (online form)) we collect your personal information and use that information as required for us to provide the relevant services or handle your query. Examples of the private information we may collect include your name/contact person name, company name, email address, organization number, mobile number and delivery address. We may use that information to tell you about the company’s latest news, to communicate with you or share information that you have asked for and to manage your online order enquiry. When you visit the site, we also, though the use of cookies and/or other similar technologies, gather information automatically about your browser type, IP address and details of how you accessed the website and the pages you visited. We use this analytical information to help us understand how visitors use the website and make improvements to the layout, content and/or performance of the site. For more information on cookies, please see our cookies section at the end of this Privacy Statement.

Who do we share your personal data with?

We transfer and store your personal data with security measures in place. In certain circumstances, we may share your information with selected service providers who perform functions on our behalf such as providing IT, delivering our email alerts and other support and maintenance services that help us run the website. Our service providers will only use your information to the extent necessary to perform their functions. We have the right to share your information with law enforcement or public authorities if legally required to do so, or to prevent security, fraud or technical issues.

Email alerts.

If you have registered to receive email updates from us, and you no longer wish to receive these, you can unsubscribe by contacting us or by using the unsubscribe link which is included on all email alerts.

Security and storage of personal data.

We place great importance on the security of all personal information associated with our website users. We have security measures in place to protect against the loss, misuse and alteration of personal information under our control. Whilst we cannot ensure or guarantee the security of information online, we use all reasonable efforts to protect it. There are procedures and technologies to maintain the security of personal data from the point of collection to the point of destruction; these controls protect against the unlawful or unauthorized processing, accidental loss of, or damage to, personal data. You have the right to access information held about you and to request an amendment or removal of such information if necessary. If you have any questions about the information we hold about you or the way in which your data is being collected or used which are not answered by this Privacy Statement please contact us at info@toucantoys.no.

How long do we keep your information?

We will only hold your information for as long as necessary to fulfil the purposes for which it was collected, before making it non-identifiable or deleting it. If you choose to unsubscribe from a service, we may keep a list containing your personal details so we know you have unsubscribed.

Making the order, using contact for or applying for a job at Toucan Toys?

When you are making the order, using the contact form or apply to become part of the Toucan Toys team via our website and online application form, your information will be processed solely for the purposes in which it is provided and will be retained for a period necessary to comply with our legal and administrative requirements.

Links to other websites.

This Privacy Policy does not cover links within this site linking to other websites. If you follow a link to one of our partners, please note that these websites have their own privacy policies and we do not accept responsibility or liability for information supplied to these websites.

Changes to this Privacy Statement

We keep our Privacy Statement under regular review. This statement was last updated on Friday 25 May 2018.

Cookies

What is a cookie?

Cookies are text files containing small amounts of information that are downloaded to your personal computer, mobile or another device when you first visit a website. The next time you visit that website, any relevant cookies are sent back to the website, so that the site knows you have been there before. Cookies help you to navigate between different website pages efficiently, remembering your preferences and generally improving the user experience.

Cookies we use.

We use cookies (Performance and Functional) to collect anonymous information about how visitors use the Toucan Toys website. By using our website, you agree to have cookies placed on your personal computer or device. These cookies do not collect information that identifies a visitor and are only used to improve how the website works. Toucan Toys uses cookies to speed navigation, improve functionality and keep track of how visitors use the site, for example, which pages visitors go to most often or how many users are connected to the Toucan Toys site at any one time. We cannot track your browsing activity on other websites. We use cookies to enhance your experience, but you can disable or delete cookies in your internet browser settings.

Google Analytics and Yandex Metrica.

When you visit www.toucantoys.no we use a third party service, Google Analytics and Yandex Metrica, to keep track of the pages you and other visitors have viewed so that we can improve the quality of our website and its content. Please note that we only use necessary and analytical cookies on our website and do not use cookies for marketing purposes. If you have any questions about cookies, please contact us via email at info@toucantoys.no.

Instagram / Facebook / Google+

Toucan Toys shows pictures from Instagram/Facebook/Google+ that are tagged with #toucantoys #toucantoysno #lilliputiens_norway and published by Instagram/Facebook/Google+ users as public images. In addition, we show our own pictures from our Instagram/Facebook/Google+ pages Toucan Toys.

Card numbers are not stored with Toucan Toys.

When you enter your card number at Toucan Toys, it only happens on a secure page, and your card information is immediately passed on to the bank via a secure connection (SSL). We do not keep your card number.

Toucan Toys charge your credit card only when we have sent the item to you.

When shopping with Toucan Toys and you have choosen to pay via a credit card, we reserve initially only the amount you have ordered for on the card. Only when we pack and send the item(s) your credit card will be charged. This provides extra security in relation to the use of credit cards when purchasing products from Toucan Toys.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

What we collect and store

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, company name, organization number, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve added to the wishlist: we’ll use this to show you and other users your favourite products, and to create targeted email campaigns.
  • Wishlists you’ve created: we’ll keep track of the wishlists you create, and make them visible to the store’s staff

We’ll also use cookies to keep track of wishlist contents while you’re browsing our site to offer you better deals for the products you love.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Stripe Global Privacy Policy for more details.

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